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The Norhart Blog

News, Design, CX, Culture, Travel, Tips & More!

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A Bad Boss Can Destroy Everything

Have you heard of Seagull Management? Seagull managers fly in, make a lot of noise, poop on everyone, then fly out. This concept was popularized through Ken Blanchard’s book called, “Leadership and the One Minute Manager.” Seagull managers drop in only when there is a problem. They blame everyone else and criticize others. They contribute very little to the actual solution to the problem. When things are going well, they rarely offer praise. Instead, they draw attention to themselves to ma

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Mike Kaeding

Jul 27, 2018•2 min read

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How to Win Friends and Influence People

I was recently watching an interview with Oprah. She said something pretty surprising. She said that everyone she interviewed from American presidents to international superstars would ask after the interview, “Was that ok?” Everyone wants validation and wants to be heard. This is true for even the most powerful and influential people. Oprah never used notes in her interviews because she wanted to make sure she was really hearing people. I love that. I often meet people who are more interest

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Mike Kaeding

Jul 20, 2018•3 min read

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A CEO’s Confession

Not every day can be perfect. Today, I screwed up. I wish I hadn’t. But I did. We had an interesting story about an employee in our company. Some news media outlets reached out to us wanting to share the story with the world. I was so excited that I immediately said: Yes, let’s do it! Did you catch the mistake? If you didn’t, don’t worry I didn’t notice it either. But it will soon be painfully evident. The reporter called the employee to get the employee’s perspective on the stor

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Mike Kaeding

Jul 15, 2018•2 min read

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Dare to Dream Bigger

One of the biggest professional regrets I have heard from people is that they didn’t dare to dream big enough. And it’s really true. People often underestimate what they can achieve in life. So… Dream bigger! Let me share with you a story. It’s the story behind the quote from Steve Jobs. The Comeback of Steve Jobs In 1997, Apple was months away from bankruptcy. It had gone through multiple CEOs to no avail and the company was bleeding money. In a desperate attempt to save the company

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Mike Kaeding

Jul 8, 2018•3 min read

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The Hidden Value of Networking – And How It Can Change Your Life

85% of jobs are filled via networking. I read this recently on one of Lou Adler's LinkedIn articles. This is a big reason why people start networking. People want to get something out of it. But if you focus too much on what you will get out from networking, you’ll miss the mark. People won’t care about you until they realize how much you care about them. So instead, focus on helping others and you will achieve incredible things. I was terrible at networking when I first started. I treated i

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Mike Kaeding

Jul 3, 2018•3 min read

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Treat Employees Well and the Rest Will Take Care of Itself

Three out of four employees report their boss is the worst and most stressful part of their job. When I read this stat in the Huffington Post, I was heartbroken. Managers serve their employees. It’s not the other way around. One of my favorite books of all time is Good to Great by Jim Collins. Jim Collins and his team carefully studied thousands of companies to understand what made the best companies great. They found, not too surprisingly, that great leadership was key. Bad leaders can easily

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Mike Kaeding

Jul 1, 2018•3 min read

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Claire's First Laugh

This morning I witnessed something special: my daughter’s first laugh. It all started with a cereal bag. And for those that know me, I used to be obsessed with cereal. During college, I used to buy dozens of boxes of cereal. Stuff them in bags. Hang them from the handle bars of my bike. Bike a couple miles home. And then decorate my wall with cereal boxes. I would eat all the cereal and repeat. One of my best friends even bought me a dog bowl to eat my cereal from since the human bowls just we

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Mike Kaeding

Jun 29, 2018•1 min read

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Honoring my Dad

Today is an important day for me. It is Father’s Day in the United States. This year, for the first time, I am a father. Today my mom brought me a special gift. She waited to give it to me until I became a father. It was something that belonged to my dad. It was a decoration that read, “behind every good kid is a great dad.” Although I wasn’t always the best, my dad was incredible. My dad did the right thing even when it was difficult to do so. He wanted to help school children in Peru by

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Mike Kaeding

Jun 18, 2018•3 min read